{"id":12493,"date":"2024-01-27T20:37:59","date_gmt":"2024-01-27T15:07:59","guid":{"rendered":"https:\/\/www.worxogo.com\/?p=12493"},"modified":"2024-01-27T21:12:07","modified_gmt":"2024-01-27T15:42:07","slug":"great-managers-great-global-captives","status":"publish","type":"post","link":"https:\/\/worxogo.xogoweb.com\/legacy\/great-managers-great-global-captives\/","title":{"rendered":"How Great Managers Build Great Global Captives\u00a0"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"12493\" class=\"elementor elementor-12493\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c6c28d0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c6c28d0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-76daced\" data-id=\"76daced\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f9a47b elementor-widget elementor-widget-text-editor\" data-id=\"7f9a47b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.6 - 08-06-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p data-pm-slice=\"1 1 []\">Global captive centers have emerged as key cogs in the global corporation in recent years. Captive centers are also known as shared-service centers, Global In-house Centers (GIC) or even Global Capability Centers (GCC). There are in-house subsidiaries or operational units that perform specialized services for the parent company. However, the success of global captives heavily relies on effective management and continuous improvement.<\/p><p data-pm-slice=\"1 1 []\">In this post, we explore the critical part managers play in making captive centers successful and deliver impact for thier parent company. More importantly, what are the lessons managers can take away to become better and successful in Global Captives.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bcfce5 elementor-widget elementor-widget-heading\" data-id=\"1bcfce5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.6 - 08-06-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">The Role of Managers in Global Captives<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d11d93c elementor-widget elementor-widget-spacer\" data-id=\"d11d93c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.6 - 08-06-2022 *\/\n.e-container.e-container--row .elementor-spacer-inner{width:var(--spacer-size)}.e-container.e-container--column .elementor-spacer-inner,.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3d5055b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3d5055b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-43794fd\" data-id=\"43794fd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ee9d7cf elementor-widget elementor-widget-text-editor\" data-id=\"ee9d7cf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Managers in global captive centers bear the twin responsibility to oversee the day-to-day operations, ensure service delivery, productivity and also identify ways to transform operations. As per <a href=\"https:\/\/www.copc.com\/copc-standards\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">COPC standards<\/a>, <strong>workforce management, quality, sourcing, and recruiting\/hiring\/training<\/strong> are key pillars required for effective teams (and managers). Managers in Global captives-<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b3ac34 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b3ac34\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d40a036\" data-id=\"d40a036\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e842b13 elementor-widget elementor-widget-heading\" data-id=\"e842b13\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Act as a bridge between Global Leadership & local teams\n<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1326e48 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1326e48\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-056677a\" data-id=\"056677a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d86648 elementor-widget elementor-widget-spacer\" data-id=\"2d86648\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31a3b37 elementor-widget elementor-widget-text-editor\" data-id=\"31a3b37\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Managers serve as a connecting link between the global leadership and the operating team. Their most important job is to balance the interests of both global leadership and the operating team. This requires the ability to switch between the strategic needs and the (inevitable) daily operational challenges.<\/p>\n<p>This also means aligning the team&#8217;s KPIs to rightly reflect the most important priorities of the business and tweaking them as the global priorities shift. All the while ensuring the team remains motivated, engaged and productive.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a383e6c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a383e6c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5453781\" data-id=\"5453781\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ad7d208 elementor-widget elementor-widget-image\" data-id=\"ad7d208\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.6 - 08-06-2022 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"750\" height=\"422\" src=\"https:\/\/worxogo.xogoweb.com\/legacy\/wp-content\/uploads\/2024\/01\/photo-1577962917302-cd874c4e31d2-1024x576.jpeg\" class=\"attachment-large size-large\" alt=\"global captive managers\" srcset=\"https:\/\/worxogo.xogoweb.com\/legacy\/wp-content\/uploads\/2024\/01\/photo-1577962917302-cd874c4e31d2-1024x576.jpeg 1024w, https:\/\/worxogo.xogoweb.com\/legacy\/wp-content\/uploads\/2024\/01\/photo-1577962917302-cd874c4e31d2-300x169.jpeg 300w, https:\/\/worxogo.xogoweb.com\/legacy\/wp-content\/uploads\/2024\/01\/photo-1577962917302-cd874c4e31d2-768x432.jpeg 768w, https:\/\/worxogo.xogoweb.com\/legacy\/wp-content\/uploads\/2024\/01\/photo-1577962917302-cd874c4e31d2.jpeg 1200w\" sizes=\"(max-width: 750px) 100vw, 750px\" style=\"width:100%;height:56.25%;max-width:1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1b4232 elementor-widget elementor-widget-heading\" data-id=\"d1b4232\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Build Productive Teams<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a093cfb elementor-widget elementor-widget-spacer\" data-id=\"a093cfb\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-34556e2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"34556e2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cfe2e73\" data-id=\"cfe2e73\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e7f3d60 elementor-widget elementor-widget-text-editor\" data-id=\"e7f3d60\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">A great manager understands the importance of nurturing talent. They identify each individual&#8217;s strengths and weaknesses and provide opportunities for growth and development. By fostering a culture of continuous learning and skill enhancement, managers can empower their team members to reach their full potential, resulting in increased productivity and job satisfaction.<\/p><p data-pm-slice=\"1 1 []\">Managers play a vital role in building a positive culture in the organization. As the oft repeated phrase goes, people leave managers, not companies. As a <a href=\"https:\/\/www.worxogo.com\/building-better-pharma-sales-managers\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">business leader<\/a> put it, <span data-color=\"rgb(255, 255, 255)\">&#8220;<\/span>We work for our managers. We leave managers and we join managers. We alone cannot drive a culture. It has to be run by the last two layers of the hierarchy, the managers.&#8221;<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e5f8bd elementor-widget elementor-widget-heading\" data-id=\"1e5f8bd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Proactive Problem Solvers<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c2b652 elementor-widget elementor-widget-text-editor\" data-id=\"6c2b652\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Managers need to be proactive in addressing challenges or issues and finding effective solutions. Communication and collaboration skills are essential in this role, as managers need to coordinate with other departments and stakeholders to ensure seamless operations.\u00a0<\/p><p>To be a successful manager in a captive center, it is crucial to stay updated on industry trends and best practices. Regularly engaging in professional development activities and seeking feedback from both superiors and team members can help managers stay ahead of the curve and make better decisions.\u00a0<span style=\"color: var( --e-global-color-text ); font-size: 1rem;\">Additionally managers\u00a0<\/span><span style=\"color: var( --e-global-color-text ); font-size: 1rem;\">need to have accurate, contextual information about their team to problem solve proactively.<\/span><\/p><p>In our experience, the best managers in Captive Centers do three things to consistently to stand out from the crowd.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2871e11 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2871e11\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3934b2d\" data-id=\"3934b2d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e719900 elementor-widget elementor-widget-heading\" data-id=\"e719900\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Connect Consistently<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6dc98ef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6dc98ef\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ba8fcff\" data-id=\"ba8fcff\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35322e6 elementor-widget elementor-widget-spacer\" data-id=\"35322e6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca9ca52 elementor-widget elementor-widget-text-editor\" data-id=\"ca9ca52\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Clear and effective communication is the cornerstone of success in any workplace, but it is even more vital within captive centers due to diverse teams, different time zones and potential language barriers.<\/p><p data-pm-slice=\"1 1 []\">When it comes to communciation with teams, managers need to be active listeners and encourage open dialogue. Teams should be able to trust that their manager has their best interest at heart. These kind of managers produce motivated and engaged teams. However this trust does not come easily. Apart from good intentions, it is important for the manager to actually display behaviors that inspire their team&#8217;s trust.<\/p><p data-pm-slice=\"1 1 []\">For instance, managers who coach their team on a regular basis rather than once a month, inspire more commitment. Teams learn that their manager is available to help, rather than out to call out their failures when things go wrong.<\/p><p data-pm-slice=\"1 1 []\">Apart from this, managers need to communicate their appreciation to teams. Not occasionally, but frequently &#8211; reinforcing high-performing behaviors.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e48f38f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e48f38f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c8f7351\" data-id=\"c8f7351\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ec9d65 elementor-widget elementor-widget-image\" data-id=\"0ec9d65\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/worxogo.us17.list-manage.com\/subscribe?u=6c2e8131fc89ddb9546be51e3&#038;id=8ad9e54f10\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"750\" height=\"438\" src=\"https:\/\/worxogo.xogoweb.com\/legacy\/wp-content\/uploads\/2023\/09\/Subscription-banner-768x448.jpg\" class=\"attachment-medium_large size-medium_large\" alt=\"\" srcset=\"https:\/\/worxogo.xogoweb.com\/legacy\/wp-content\/uploads\/2023\/09\/Subscription-banner-768x448.jpg 768w, https:\/\/worxogo.xogoweb.com\/legacy\/wp-content\/uploads\/2023\/09\/Subscription-banner-300x175.jpg 300w, https:\/\/worxogo.xogoweb.com\/legacy\/wp-content\/uploads\/2023\/09\/Subscription-banner-1024x597.jpg 1024w, https:\/\/worxogo.xogoweb.com\/legacy\/wp-content\/uploads\/2023\/09\/Subscription-banner.jpg 1200w\" sizes=\"(max-width: 750px) 100vw, 750px\" style=\"width:100%;height:58.33%;max-width:1200px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Sign up for monthly insights on using Behavior Science to improve team productivity.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e4c3b5 elementor-widget elementor-widget-heading\" data-id=\"5e4c3b5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Create Culture\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ab09d1e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ab09d1e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-947ab1e\" data-id=\"947ab1e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-062266f elementor-widget elementor-widget-spacer\" data-id=\"062266f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d91a735 elementor-widget elementor-widget-text-editor\" data-id=\"d91a735\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">The custodians of company culture are its managers. In a GCC, it is the manager who can actually translate company values into locally understood values.<\/p><p data-pm-slice=\"1 1 []\">In fact, <a href=\"https:\/\/hbr.org\/2023\/01\/9-trends-that-will-shape-work-in-2023-and-beyond\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">60% of hybrid workers<\/a> say their manager is their most direction connection to company culture. &#8220;Teams and managers are the best mechanism for creating culture connectedness&#8230;&#8221;, according Ashley Steele, VP in the Gartner HR practice.<\/p><p data-pm-slice=\"1 1 []\">For instance, a culture that celebrates employees can be a motivating factor for teams. Something as simple as acknowledging a team member on their birthday can leave a lasting positive impression of a manager, and consequently, the workplace.<\/p><p data-pm-slice=\"1 1 []\">Creating a positive work environment is essential for the success of captive centers. Engaged and motivated teams produce better results. Managers need to invest time in team building activities, fostering relationships, and promoting a culture of trust, respect, and recognition. Regular team meetings and social events can help strengthen bonds among team members, boosting motivation and morale.<\/p><p data-pm-slice=\"1 1 []\">By prioritizing employee satisfaction and engagement, managers can contribute to higher productivity and lower attrition rates.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a6218c0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a6218c0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-68ccc13\" data-id=\"68ccc13\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c6192fb elementor-widget elementor-widget-heading\" data-id=\"c6192fb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Coach and Develop their Teams<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e5e7462 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e5e7462\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b2eb9af\" data-id=\"b2eb9af\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c2e9c1f elementor-widget elementor-widget-spacer\" data-id=\"c2e9c1f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d23ebb7 elementor-widget elementor-widget-text-editor\" data-id=\"d23ebb7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Establishing performance metrics, monitoring progress, and setting achievable goals are vital components of an effective captive center. Managers have a vital role to monitor, coach and improve the performance of their teams.<\/p><p data-pm-slice=\"1 1 []\">Alongside daily stand-ups to discuss important objectives, managers need to be available to their teams for guidance and clarity. For instance, <a href=\"https:\/\/www.worxogo.com\/frequent-feedback-and-productivity\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">research<\/a> shows that teams need feedback at least twice a week from their managers in order to improve their performance.<\/p><p data-pm-slice=\"1 1 []\">In recent years, several companies are side-stepping yearly performance reviews in favour of frequent feedback sessions. This allows for managers to course correct their teams current performance rather than just look at it after the fact.<\/p><p data-pm-slice=\"1 1 []\">Managers need to provide regular feedback, conduct performance evaluations, and offer support to underperforming employees. By implementing a fair and transparent performance management system, managers can empower their teams to meet and exceed expectations. And they can also help their teams grow and develop.<\/p><p data-pm-slice=\"1 1 []\">Investing in continuous learning and development is essential for both managers and team members in captive centers. Managers should encourage professional development opportunities, such as training programs, workshops, and certifications.<\/p><p data-pm-slice=\"1 1 []\">By promoting a learning culture, managers can motivate their teams to enhance their skills, boost job satisfaction, and ultimately achieve better outcomes for the global captive.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92c948d elementor-widget elementor-widget-image\" data-id=\"92c948d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/worxogo.xogoweb.com\/legacy\/wp-content\/uploads\/elementor\/thumbs\/photo-1600880292089-90a7e086ee0c-1-scaled-qixbgmljpx868yeu0h00d7ksfrg9xbu70n2a5hn0v2.jpeg\" title=\"photo-1600880292089-90a7e086ee0c\" alt=\"photo-1600880292089-90a7e086ee0c\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e9d88aa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e9d88aa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-233128f\" data-id=\"233128f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1acd7c9 elementor-widget elementor-widget-spacer\" data-id=\"1acd7c9\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-734e0e1 elementor-widget elementor-widget-heading\" data-id=\"734e0e1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Using Technology to stay ahead of Challenges in Global Captives<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-79ec98c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79ec98c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-402c263\" data-id=\"402c263\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c9bef2 elementor-widget elementor-widget-spacer\" data-id=\"6c9bef2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8d8127 elementor-widget elementor-widget-text-editor\" data-id=\"a8d8127\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Captive centers often face evolving challenges, such as regulatory changes, technological advancements, and market fluctuations. Managers must possess the ability to adapt to change, lead through uncertainty, and provide stability to their teams. By fostering a growth mindset and embracing change, managers can encourage innovation, resilience, and agility within the captive center.<\/p><p data-pm-slice=\"1 1 []\">However, accomplishing all of the above takes time. And, according to an HBR study of 1770 managers across 14 countries, most managers don&#8217;t have much time on hand. The study found most managers spent 50% time on administrative tasks like writing reports or handling employee schedules. the study also highlighted thatmanagers spent only 7% of their time developing their teams.<\/p><p data-pm-slice=\"1 1 []\">The study goes on to show how Artificial Intelligence could take over these routine yet time-consuming administrative tasks to give managers more time to connect with their teams and coach them.<\/p><p data-pm-slice=\"1 1 []\">That&#8217;s what makes <a href=\"https:\/\/www.worxogo.com\/\">worxogo Nudge Coach<\/a>, an AI-based digital coach, a dependable wingman to captive center managers. The Nudge Coach gives managers a bird&#8217;s eye view on their team&#8217;s performance &#8211; helping them visually draw insights and connect with their team in a matter of seconds.<\/p><p data-pm-slice=\"1 1 []\">The Nudge Coach helps managers connect frequently with their teams while nudging them to give feedback or appreciate their team regularly.<\/p><p data-pm-slice=\"1 1 []\">In 2019, when teams were unexpectedly forced to WFH, this <a href=\"https:\/\/www.worxogo.com\/how-a-leading-us-gcc-team-improved-team-performance\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">back-<\/a><a href=\"https:\/\/www.worxogo.com\/how-a-leading-us-gcc-team-improved-team-performance\/\">office<\/a><a href=\"https:\/\/www.worxogo.com\/how-a-leading-us-gcc-team-improved-team-performance\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\"> team<\/a> used the Nudge Coach to pivot and even improve performance.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9eb5f84 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9eb5f84\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1de5c76\" data-id=\"1de5c76\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9944731 elementor-widget elementor-widget-heading\" data-id=\"9944731\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusion<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0723d1e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0723d1e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-303fdc4\" data-id=\"303fdc4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bb849f elementor-widget elementor-widget-spacer\" data-id=\"8bb849f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f419e52 elementor-widget elementor-widget-text-editor\" data-id=\"f419e52\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">To summarize, becoming a great manager in a captive center requires a combination of essential skills and qualities. Understanding the role of a manager in an off-shore delivery center as compared to other industries is important. By implementing effective performance management systems, fostering continuous learning, and adapting to change, managers can excel in these unique environments. Successful managers spend their time connecting, collaborating and coaching rather than get bogged down by mundane administrative activities. Implementing these steps will undoubtedly contribute to the success of your captive center and the growth of your team members.<\/p><p>Thousands of managers use worxogo Nudge Coach to build more productive GCC teams. <a href=\"mailto:sales@worxogo.com\" target=\"_blank\" rel=\"noopener\">Contact us<\/a> to see some stellar results and how you can do the same for your contact center.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Managers play a critical role in making global captives successful and deliver impact for their parent company. 3 ways great managers do this&#8230;<\/p>\n","protected":false},"author":7,"featured_media":12500,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[222],"tags":[],"class_list":["post-12493","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-insights","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>How Great Managers Build Great Global Captives\u00a0<\/title>\r\n<meta name=\"description\" content=\"Managers play a critical role in making global captives successful and deliver impact for their parent company. 3 ways great managers do this\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" 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